Go Ahead, I’ll wait….

When a customer calls in and I know they are lying or trying to say what they believe will get them PAST me to our support team, and then I ask them to verify the account number I know they DO NOT have, I do not say anything rude of course.

WHAT I WISH I COULD HAVE SAID:

“GO ahead, I’ll wait.” (in the voice of Katt Williams)

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